Global capabilities, from a local technology partner.
Headquartered in Wales’ capital city for more than twenty years, Box UK specialises in the delivery of high-profile software development projects that push the boundaries of creativity and innovation.
Working both locally and globally from the heart of Cardiff, Box UK’s multidisciplinary team partners with public-sector bodies, educational institutions and leaders from industries including finance, health, defence and manufacturing to realise impressive results spanning efficiency gains, audience growth, increased engagement, and revenue generation.
The quality of our work is recognised as among the best in the world. We hold both ISO 9001 and ISO 27001 accreditation alongside a host of awards from leading industry bodies such as the Webbys, Communicators and UK Digital Experience Awards, and maintain an average client satisfaction rating of 98%.
NAfW
During a discovery phase Box UK worked with the National Assembly for Wales (NAfW) to redefine their web presence and shape their digital future.
A multidisciplinary team managed product vision workshops and undertook user research to better understand stakeholder and user needs, conducting a number of activities bilingually to gain comprehensive qualitative and quantitative feedback. The insight gathered informed a user-centred Minimum Viable Project aligned with NAfW’s core objectives, to help signpost a programme of future website design and development activity.
"From our perspective, the excellent work from Box UK helped us unlock a solution with our national teams."
An international portfolio of digital projects
Attracting the brightest and best talent from across South Wales and beyond, Box UK recruits from purposely diverse backgrounds to offer an unrivalled depth and breadth of experience. Our team of web and software developers, solution architects, UX consultants, system engineers and product owners have worked on a wide and varied range of projects including:
- Designing streamlined, user-centred prototypes to help Hodge Bank successfully bring their deposit account application process online
- Providing CTO as a Service activities for Welsh housing association ateb, to support their long-term digital transformation ambitions
- Delivering a fully-functioning ecommerce platform serving seven country sites in six languages for global technology business OKdo
- Supporting the Royal College of Nursing (RCN) in changing government policy by overhauling their web platform as part of a wholesale digital transformation programme
- Helping the British Medical Journal deliver life-saving medical information through ongoing improvements to their Best Practice mobile app
- Giving Cardiff University with the tools they need to become more reactive and flexible through a programme of Agile coaching
- Protecting and preserving history for future generations with the Royal Commission on the Ancient and Historical Monuments of Wales
- Building a global community of over 750,000 engineers with electronics giant RS Components
- Providing National Trust Wales with an efficient solution for delivering bilingual content online – saving them significant development costs
NWIS
To support them in the achievement of their “Once for Wales” vision, NHS Wales Informatics Service (NWIS) asked Box UK to undertake a high-quality, multi-stage programme of research and improvements for managing website design across 11 public-facing NHS websites throughout Wales.
NWIS is now armed with the knowledge, skills and tools needed to drive a single, user-centred digital approach that meets the needs of multiple project stakeholders, and effectively serves the over 3 million people who rely on NHS services across the country.
How we work
Lean development
No waste. Just rapid results.
Our process is geared towards maximising productivity and eliminating waste, so you get your software delivered faster without compromising on quality.
A QuickStart phase gets things off to a flying start, ensuring that critical project questions are addressed at the earliest possible stage. This time is also used to put the pieces in place for development to begin without delay, with technical and user experience consultants working in parallel to make the best use of the time available.
This momentum is continued right through development, and with a rapid deployment process you’ll be able to see working software before you know it.
User focus
If it matters to them, it matters to us.
The user experience is at the heart of everything we do, and our user-centred design process puts the emphasis on insight right from the start. User stories written in simple, succinct language capture the outputs of our research in a format that can be understood by everyone involved on the project and, importantly, are told from the perspective of the user.
We’ll regularly ask for feedback during the development process, whether it’s finding out what representative users think of initial designs, or getting stakeholders to test out elements of working software. This helps ensure your project remains on track, and avoids any nasty surprises surfacing down the road.
Agile delivery
Not just a methodology - a culture.
We don’t use Agile because it’s a hot industry buzzword, or to check a box on a form. We believe fully in the values Agile promotes:
- Flexibility.
- Collaboration.
- Communication.
- Cross-functional teams.
- Lightweight documentation.
In the fast-moving digital world the ability to respond to changing conditions and requirements is critical. Agile’s focus on regular deliveries of working software means that you’ll have visibility of progress at every stage, and can change the direction of development if required. You can also launch at virtually any point, avoiding the risk of products never seeing the light of day and your investment being wasted.
Strategic partnership
Long-term relationships. Long-term results.
Digital is no longer just a tactical tool – it’s embedded into organisations at a strategic level. That’s why we care so much about building client relationships that last. We’ll get under the skin of your organisation. We’ll learn about the specifics of your industry. We’ll act as an extension of your own team to the point where we’re able to provide expert technical advice tailored to provide real value.
This learning process doesn’t have to be one-way though. We also equip your team with the knowledge and skills they need to maintain and enhance your digital strategy through dedicated training sessions, workshops and coaching.
"Excellent training. The theories and principles were given practical context and we left with great advice that we could take away and start using immediately. I learned a lot."
Agile training participant
Cardiff University
Best User Experience B2B
Best User Experience Testing in a Project
Digital Project of the Year
